Please read these Terms and Conditions (“Terms”) carefully before using this website (the “Administration”) operated by Financial Recovery Associates (“the Company,” “We,” “Us,” or “Our”). By accessing or using this website or our services, you agree to be bound by these Terms.
For clarity:
“Company,” “We,” “Us,” “Our” refer to Financial Recovery Associates.
“Client,” “You,” “Your” refer to the individual using our services.
“Compensation” refers to any amount paid to the Client as restitution, calculated as the gross amount received before any offsets, including (a) arrears or (b) tax deductions.
“Contract” refers to the legally binding agreement formed under these Terms.
“Claim” refers to the formal complaint filed by Us against a financial institution on Your behalf.
“Bank” includes banks, financial providers, credit card companies, brokers, intermediaries, building societies, or other financial institutions.
As your service provider, we will:
Evaluate your case and determine whether it is appropriate to pursue a Claim on your behalf.
Handle all aspects of the Claim, including communications and negotiations with Banks or financial institutions.
Inform you of any progress, offers, or settlements, and advise you on accepting or rejecting them.
Take actions that serve your best interests throughout the claim process.
Request additional documentation as necessary to fulfill our services.
Provide support and guidance to help expedite your Claim.
Respond to service-related queries via email at: info@financialrecoveryassociates.com.
If your Claim is rejected by the financial institution, you must provide us with a scanned copy of the rejection letter. We will then assess the rejection and advise you on further options.
We are committed to protecting your information. All data handling, claim processing, and communication are conducted securely and in your best interest. If needed, we may request further documentation or verification to protect both parties and ensure successful service delivery.
By agreeing to these Terms, you commit to:
Providing all necessary documentation and accurate information promptly upon request.
Informing us of any communication from your Bank, especially regarding Compensation.
Notifying us immediately if you receive any settlement offer or payment related to a Claim we filed.
Allowing us to file your Claim with relevant authorities when deemed beneficial.
Authorizing us to research and review your financial agreements as necessary.
Ensuring that our authority to act on your behalf is not revoked without notice.
Informing us of any changes in your contact details.
We reserve the right to cancel or terminate this Contract at any time, with written notice.
We may terminate the Contract immediately if you:
Are declared bankrupt,
Enter into a voluntary arrangement with creditors, or
Are placed under the Mental Health Act 1983 with a designated receiver.
We will make reasonable efforts to provide our services as described. However:
We cannot guarantee a successful Claim outcome.
We are not responsible for the actions or decisions of third parties, including Banks, the Financial Ombudsman Service (FOS), the Financial Conduct Authority (FCA), or the Financial Services Compensation Scheme (FSCS).
We will process your personal data in accordance with our Privacy Policy, available at: financialrecoveryassociates.com.
We may share your data with:
Financial partners
Banks
Regulatory authorities
Third-party suppliers involved in your case
Your data rights under applicable Data Protection Laws (e.g., UK GDPR) include the right to access, correct, delete, restrict, object to, or request portability of your personal data.
To request a copy of your data, contact: info@financialrecoveryassociates.com.
We do not limit our liability for:
Death or personal injury resulting from our negligence,
Breach of statutory duties under the Sale of Goods Act 1979 or the Supply of Goods and Services Act 1982, or
Any liability that cannot be excluded by law.
We are not liable for any indirect, consequential, or punitive damages, including if a Bank closes your account as a result of the Claim process.
These Terms are governed by the laws of England and Wales. Any disputes will fall under the exclusive jurisdiction of the English Courts.
If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full effect.
These Terms represent the entire agreement between you and Financial Recovery Associates concerning the services we provide.
If you have any questions regarding these Terms, please contact us at: info@financialrecoveryassociates.com